Last modified: 2025-06-16
Dahua Europe B.V., DAHUA TECHNOLOGY (HK) LIMITED
and our affiliates (“Dahua”,“company” ,“we” or “us”) respects your privacy and are committed to protecting
it through our compliance with this Privacy Policy (the “Policy”).The Policy applies
only to [DoLynk Pro] (the “Platform”). All data (including but not limited to “Personal
Information”) the Platform may collect, generate and upload or that you may
provide to us when you use the Platform and/or Product or service in relation
to the Platform, including but not limited to download, install, register,
login in, are stored on the Platform or on the Product which is embedded with
the Platform.
If you are located
in the regions of the European Union and the United Kingdom, Dahua Europe B.V. is responsible for operating the Platform
and shall be the data controller when processing your personal data. For data subjects
located in other regions apart from the European Union and the United Kingdom,
DAHUA TECHNOLOGY (HK) LIMITED is responsible for operating the Platform and
shall be the data controller.
This Policy applies only to personal information we
collect when you use the Product. This Policy does not apply to products or
services provided by third party companies or individuals (hereinafter referred
to as "Third Party Services"). Please be noted that your personal
information may be processed by third parties without our control. You shall
consider carefully and decide whether to use Third Party Services and we will
not be liable for the Third Party Services in any event.
Please read this Policy carefully to understand our
policies and practices regarding your personal information and how we will
treat it.
We may modify this Policy from time to time (see
"Changes to Policy" below). If you have any issues regarding this
Policy, please contact us at supportoverseas@dahuatech.com
1. Definitions
2. How We Collect
Your Personal Information and Purpose of Processing
3. How We Share,
Assign and Disclose Your Personal Information
4. How We Protect and
Store of Your Personal Information
5. How We Protect
Children’s Personal Information
6. International
Transfers
7. Your Rights
8. Changes to Policy
9. How to Contact Us
1. Definitions
1) Account: the account you
register and login to the Platform or the Products.
2) Personal
Information: shall have the same meaning as “personal data” and shall include any
information relating to an identified or identifiable natural person (“data
subject”); an identifiable person is one who can be identified, directly or
indirectly, in particular by reference to an identification number or to one or
more factors specific to his/her physical, physiological, mental, economic,
cultural or social identity. Examples of personal information include your
name, telephone number, email address, ID number, and physical address.
3) Personal Sensitive
Information: it refers to personal data revealing racial or ethnic origin, political
opinions, religious or philosophical beliefs, or trade union membership, and
genetic data, biometric data for the purpose of uniquely identifying a natural
person, data concerning health or data concerning a natural person’s sex life
or sexual orientation, etc., depending on the definition provided by applicable
laws.
4) Enterprise: it refers to any
enterprise who purchase or use the Product.
5) Platform: it refers to
the DoLynk Pro website and the DoLynk
Pro APP which providing the function of real-time monitoring, video playback,
alarm warning, etc., which enable you to manage the information stored on the
Platform or the Product.
6) Product: it refers to
the Product embedded with the Platform. The Product is used
in Community, Parking and Retail scenes. Such as NVR, IPC, VTO, VTH, etc.
2. How We Collect
Your Personal Information and Purpose of Processing
We collect several types of information from and about
users of our Products and/or Services. We may also automatically collect
certain information as you navigate through the website or use our Services
and/or Products, such as usage details, equipment profiles and IP addresses, by
means of cookies, web beacons and other tracking technologies.
We have set out below, a description of all the ways we
plan to use your personal data, and which of the legal bases we rely on to do
so. We have also identified what our legitimate interests are where appropriate.
We try to ensure that we only collect and hold personal data that we need for
the services and products we are offering to you. Therefore, unless otherwise
indicated in the below, the provision of personal data is a requirement for us
to enter into a contract with you or fulfill our contractual obligations. In
case that you choose not to provide certain information, you might not be able
to take advantage of our services in full or partially.
1) Registration of
the Platform
In order to access and use certain functions of our
services on the Products, you may be required to create an account (“Account”)
and you can use the Account information to login the Platform and obtain our
services. In addition, your account also can be created by your installer in DoLynk Care.
Certain services may only be used after our evaluation of
your qualification. The Account information may include a user name, email
address, country or region you choose, telephone number, password (encrypted),
company name, company address (“Account information”).
If you choose to change any of the above information, the
new entries will be collected in replacement of the old ones. Refusing to
provide such information may only result in your being unable to use this
function, but does not affect your normal use of the Platform’s other
functions.
You represent and warrant that: (i)
all required Account information you submit is truthful, accurate and complete.
(ii) you will maintain the accuracy, security, and
confidentiality of Account information; and (iii) your use of the Account does
not violate any applicable law or regulation. You also acknowledge that your
account is personal to you and agree not to provide any other person with
access to these services or portions of them using your Account information.
You agree to notify us immediately of any unauthorized access to or use of your
Account information or any other breach of security by contacting us at supportoverseas@dahuatech.com . You also agree to ensure
that you exit from your account at the end of each session. You should use
particular caution when accessing your account from a public or shared computer
so that others are not able to view or record your Account information.
2) Live View,
Playback and Video Recording Functions
When you use Live View function which provides you a
real-time video display, we may process Product Serial Number (“SN”), Product
IP address, Product Port Information and Video Stream in order to provide you
with the basic services of video display through the Platform.
When you use Playback and Video Recording functions, we
may process Product SN, Product’s Channel ID, and Record Files Path to store
your history record and playback it.
3) Product Accident
Alert
For purpose of using the product accident alert function
to recognize the problems of the products, we may collect your Personal
Information to send you messages about the accident details. The information
may include your name, telephone number and email address. We
will only process your Personal Information when it is necessary.
4) Product and
Personnel Management
For purpose of managing the product to use relevant
functions and our services, such as Product maintenance service, Product
information management service, etc. we may process your request to add Product
to your account and allow configuration of your Product, hence we may collect
the information of the Product you purchased, including but not limited to
Product name, Product IP address, Product Serial Number, Product model. Such
information may be recognized as your Personal Information. For purpose of
managing personnel information on the Platform or on the Product, the
Enterprise may collect and process your Personnel information. We will only
collect your Personal Information when it is necessary. Refusing to
provide such information may only result in your being unable to use this
function, but does not affect your normal use of the Platform’s other
functions.
5) Smart Recognition
Function
For purpose of using fingerprint unlock function, face
unlock function or other smart recognition related function of the
relevant Products, the Enterprise may collect your Personal Information such as
your fingerprint data and face image data under the condition that you have
provided with explicit consent. These Information are stored ONLY on the Mobile
Terminal and/or computer/system where Platform is embedded with or the Product.
The refusal to provide such function make you unable to use the fingerprint
unlock function of the Product normally, but will not affect your normal use of
other functions of the Product.
Your fingerprint data and/or face image is used only to
verify that your fingerprint/face image matches the enrolled fingerprint data
and/or face image by the Enterprise. The Enterprise is the data controller for
your Information stated herein.
As the smart recognition function is developed for
purpose of improving the experience of using the Product, we will only process
your Personal Information when it is necessary and we will take strict measure
to ensure the security of your Personal Information. In addition to this, we
will process your Personal Information in compliance with the applicable laws,
regulations, as well as local customs.
6) Account Sharing
Function
For purpose of promoting the experience when you using
our services, we provide the function of DMSS account which enable you to
use the account registered in this Product to login DoLynk
Pro APP and obtaining the services of the DoLynk Pro.
We may collect your Personal Information for implementing the Account Sharing
function and we will only collect your Personal Information which is necessary.
We only share your accout information between the
different services. If you do not agree to share, please use different email to
register for our different services.
7) Processing
Permitted by Laws
We will obtain your explicit consent before processing
your Personal Information unless there is any applicable law permits the
processing without your consent:
(1) processing is necessary for
the performance of a contract or in order to take steps at your request prior
to entering into a contract;
(2) processing is necessary for
compliance with a legal obligation;
(3) processing is necessary in
order to protect the vital interests of data subject or of another natural
person;
(4) processing is necessary for
the performance of a task carried out in the public interest or in the exercise
of official authority vested;
(5) processing is necessary for
the purposes of the legitimate interests pursued by we or by a third party,
except where such interests are overridden by the interests or fundamental
rights and freedoms of data subject which require protection of personal data,
in particular where the data subject is a child.
(6) Other lawfulness of processing as
specified in applicable laws.
3. How We Share,
Assign and Disclose Your Personal Information
1) Personal
Information Sharing
We may share your
Personal Information with other companies, organizations and individuals in the
following situations.You shall be fully responsible
and liable for the personal data you collect or obtain from other resources or
from other data subjects.:
(1) Sharing upon explicit consent: we may
share your Personal Information with other third parties after obtaining the
explicit consent of you or other data subject corresponding to or associated
with the Personal Information you collect, provide and upload.
(2) Sharing based on mandatory legal
requirements: we may share your Personal Information externally according to
laws and regulations or the mandatory requirements of government authorities.
(3) Sharing with affiliated companies or other
group companies: we may share your Personal Information with our affiliated
companies. We should only share your necessary Personal Information and be
bound by the stated purpose of the Personal Information it collects. If our
group companies intend to change the purpose of processing Personal
Information, they shall obtain the explicit authorization and consent of you or
other involved data subject.
(4) Sharing with our business partners, or
other trusted third-party vendors, such as providing, evaluating, improving, or
upgrading services; participating in market research activities related to our
services, developing new services, providing customer support, etc. To improve
the services, we may also analyze product usage, but these statistics will not
include any of your identifiable personal information
(5) As regards the Personal Information
collected during your use of the Platform, we use the services of cloud service
providers. Apart from that, we ensure you that we will not share such data
unless you have explicitly requested such sharing.
2) Assignment of
Personal Information
We may assign your personal Information to other
companies, organizations and individuals in the following circumstances:
(1) Assigning upon your explicit consent;
(2) When there is a merger, acquisition or
bankruptcy liquidation, if assigning of your Personal Information is necessary,
we should require the successor who holds your Personal Information to continue
to perform the obligations herein. Otherwise, we shall require the successor to
obtain authorization and consent from you or other data subject separately.
3) Disclosure of
Personal Information
Pursuant to relevant laws and regulations, we may
disclose your Personal Information without obtaining prior consent in the
following situations:
(1) disclosure based on law: to
comply with any court order, law or legal process, including to respond to any
government or regulatory authority’s request or for investigations (e.g.
disclosure to prevent crime or fraud, or to comply with a court order or
legislation);
(2) to deal with public
health emergencies, or, in case of emergency, to protect the health of natural
persons and the safety of their property;
(3) personal Information is
publicly disclosed by you or other personal data that is already legally and
publicly disclosed within a reasonable scope in accordance with the laws;
(4) other situations in
which data processing is required by the applicable laws and regulations.
4. How We Protect and
Store of Your Personal Information
1) Data Security
Measures
(1) We shall take all appropriate physical,
electronic and management security measures to prevent your Personal
Information from accidental losses and from unauthorized access, use,
alteration and disclosure. For instance, we shall use encryption technology to
improve the security of Personal Information and trusted protection mechanisms
to prevent Personal Information from being maliciously attacked.
(2) We highly recommends you to use
comprehensive and complex password in protecting the security of your account.
We shall ensure the security and confidentiality of Personal Information you
provide.
(3) In the case of a personal
information leakage and other personal information security incidents, we shall
without undue delay and, where feasible, after having become aware of it,
notify the personal data breach to you and/or the supervisory authority
competent in accordance with the applicable laws and regulations via email,
phone, push notification, announcement or any other feasible methods in a
reasonable and effective way. We shall inform you including the basic situation
and possible impact, the disposal measures that we has taken or will take and
recommendations for risk mitigation, etc.
2) The Retention of
Personal Information
(1) Storage location
Your Personal Information may be stored on the Platform
or on the Product.
(2) Retention period
We will retain your Personal Information for no longer
than it is necessary for the purposes stated in this Policy, unless otherwise
extending the retention period is required or permitted by law. To determine
the appropriate retention period for Personal Information, we may consider the
amount, nature and sensitivity of the Personal Information, the potential risk
from unauthorized use or disclosure of your Personal Information, the purposes
for which we process your Personal Information and whether we can achieve those
purposes through other means, and the applicable legal requirements.
In the event where we cease our Products or part or all
of our services, we will notify you and delete your personal data in concern or
anonymize such information within a reasonable period of time.
If you want to learn more about the retention period of your
Personal Information, you may directly contact us at supportoverseas@dahuatech.com
.
5. How We Protect
Children’s Personal Information
As for the Platform, we will not collect, store, process
the Personal Information of children under 16 years of age, or equivalent
minimum age in the relevant jurisdiction (refer to“Child”
or “Children” below).
If we acknowledge that the Platform has collected or
received Personal Information from a Child, without verification of Consent of
Guardian, we will delete that Personal Information. If you believe we might
have any Personal Information from or about a Child, please contact us at supportoverseas@dahuatech.com .
6. International
Transfers
Since we have established affiliates in different regions
around the world and we may offer our services through the use of servers
located in different countries. As such, your Personal Information might be
transferred outside the region and country you use our products or services,
including to regions/countries outside the European Economic Area (“EEA”) which
might have different legal rules and might not offer an adequate level of
protection as determined by the European Commission. However, we have taken the
necessary measures to ensure that your Personal Information is processed in
conformity with the applicable laws and appropriate technical security measures
are adopted to safeguard your privacy. Your Personal Information may be stored
or processed in multiple countries, including United States, Frankfurt ，Germany, and
Singapore. For the purposes described in this Policy, your information may be
transferred to these territories in accordance with applicable law.
7. Your Rights
Your legal rights to your Personal Information are set
out below:
· Request access to your
Personal Information (commonly known as a "data subject access
request"). This enables you to receive a copy of the Personal Information
we hold about you and to check that we are lawfully processing it.
· Request correction of the Personal
Information that we hold about you. This enables you to have any incomplete or
inaccurate data we hold about you corrected, although we may need to verify the
accuracy of the new data you provide to us.
· Request erasure of your
Personal Information. This enables you to delete or remove your Personal
Information via the channel【Me- Account
Management- Cancellation】. Please be noted
that if you have set password to your account, you have to verify your account
by entering the correct password before Delete Confirmation. You also have the
right to request us to delete or remove your Personal Information where you
have successfully exercised your right to object to processing (see below),
where we may have processed your information unlawfully, or where we is
required to erase your Personal Information to comply with local law. Note,
however, that we may not always be able to comply with your request of erasure
for specific legal reasons, which will be notified to you, if applicable, at
the time of your request.
· Object to
processing of your Personal Information where we are relying on our legitimate
interest (or that of a third party), and there is something about your
particular situation that makes you want to object to processing on this ground
as you believe it affects your fundamental rights and freedoms. You also have
the right to object where we are processing your Personal Information for
direct marketing purposes. In some cases, we may demonstrate that we have
compelling legitimate grounds to process your information that override your
rights and freedoms.
· Request
restriction of processing of your Personal Information.
This enables you to ask us to suspend the processing of your Personal
Information in the following scenarios: (a) if you want us to establish the
data's accuracy; (b) where our use of the data is unlawful, but you do not want
us to erase it; (c) where you need us to hold the data even if we no longer
require it as you need it to establish, exercise, or defend legal claims; or
(d) you have objected to our use of your data, but we need to verify whether we
have overriding legitimate grounds to use it.
· Request the
transfer of your
Personal Information to you or to a third party. We will provide to you, or a
third party you have chosen, your Personal Information in a structured,
commonly used, machine-readable format. Note that this right only applies to
automated information which you initially provided consent for us to use or
where we used the information to perform a contract with you.
· Withdraw consent
at any time where we are relying on consent to process your Personal
Information. However, this will not affect the lawfulness of any processing
carried out before you withdraw your consent. If you withdraw your consent, we
may not be able to provide certain products or services to you. We will advise
you if this is the case at the time you withdraw your consent.
For security reasons, we will take steps to authenticate
your identity before providing access to your Personal Information. You also
have the right to lodge a complaint with the relevant Data Protection
Authority.
8. Changes to Policy
We reserve the right to modify this Policy from time to
time at our sole discretion. If we made material modifications to the Policy,
we will notify you sending you an alert the first time you use the Platform
after making the changes. The date this Policy was last modified is identified
at the top of the page. All changes are effective immediately when we post them
and apply to all access to and use of the Platform thereafter; provided, to the
extent required by law, we will seek your affirmative consent prior to applying
material modifications to this Policy on how we use or disclose Personal Information
that we collected or received prior to the date of the modification. You are
expected to check this Policy frequently, so you are aware of any
modifications, as they are binding on you once you providing affirmative
consent.
9. How to Contact Us
To ask questions or comment about this Policy and our
privacy practices, contact us at supportoverseas@dahuatech.com
.